Table of contents

KYC Verification

Know Your Customer (KYC) verification is required for certain billing features, particularly postpaid billing and higher usage limits.

Why KYC?

KYC verification:

  • Enables postpaid billing options
  • Increases account limits
  • Required for business accounts with GST
  • Compliance with financial regulations

KYC Types

Individual KYC

For personal accounts:

Required Documents

  • PAN Card
  • Aadhaar Card

Information Needed

  • Full legal name
  • Date of birth
  • Address details
  • PAN number
  • Aadhaar number

Business KYC

For company/organization accounts:

Required Documents

  • GST Certificate
  • CIN (Company Identification Number) - for companies

Information Needed

  • Business name
  • GST registration number
  • CIN (if applicable)
  • Registered business address
  • Authorized signatory details

Completing KYC

Step 1: Navigate to KYC

  1. Go to Settings or Billing > KYC
  2. Select KYC type (Individual or Business)

Step 2: Enter Information

For Individual:

  1. Enter PAN number
  2. Click Verify PAN
  3. Confirm name matches
  4. Enter Aadhaar number
  5. Complete Aadhaar verification
  6. Fill in address details

For Business:

  1. Enter GST number
  2. Click Verify GST
  3. Confirm business details
  4. Enter CIN if applicable
  5. Complete verification
  6. Fill in organization address

Step 3: Submit for Review

  1. Review all entered information
  2. Confirm accuracy
  3. Submit KYC application
  4. Wait for verification (typically 24-48 hours)

Verification Status

Status Types

StatusDescription
Not StartedKYC not initiated
PendingSubmitted, awaiting review
VerifiedSuccessfully verified
RejectedVerification failed

Checking Status

View your KYC status:

  1. Go to Settings > KYC
  2. See current verification status
  3. View any rejection reasons

If KYC is Rejected

Common reasons for rejection:

  • Information mismatch
  • Invalid document numbers
  • Incomplete information

Resolving Rejection

  1. Review the rejection reason
  2. Correct the information
  3. Resubmit KYC
  4. Contact support if issues persist

Benefits of Verified KYC

For Individual Accounts

  • Higher resource limits
  • Postpaid billing option
  • Priority support

For Business Accounts

  • GST invoicing
  • Higher credit limits
  • Postpaid billing
  • Consolidated billing
  • Purchase orders support

Privacy and Security

Your KYC information is:

  • Encrypted at rest and in transit
  • Used only for verification purposes
  • Not shared with third parties except as required by law
  • Stored in compliance with data protection regulations

Frequently Asked Questions

Is KYC mandatory? KYC is required for postpaid billing and high-limit accounts. Prepaid accounts can operate with limited features without KYC.

How long does verification take? Typically 24-48 hours for manual review. Instant verification available for some document types.

Can I update KYC information? Contact support to update verified KYC information.

What if my documents don’t match? Ensure you’re using current, valid documents. Contact support if there are legitimate discrepancies.

Next Steps

After KYC verification: