Table of contents

Wallet Management

Your wallet is the central billing account for all Podstack resources. Manage your balance, add funds, and track spending.

Viewing Your Wallet

Navigate to Billing > Wallet to see:

Balance

Your current available funds displayed in your preferred currency (INR or USD). Toggle between currencies using the currency switch.

Run Rate

Current spending projections:

  • Hourly cost: Based on running resources
  • Daily projection: Hourly rate × 24
  • Monthly projection: Daily rate × 30

Expenditure Breakdown

Spending by resource type:

  • Pods/Containers
  • NFS Storage
  • Object Storage

Account Types

Podstack supports two billing models:

Prepaid (Default)

  • Add funds to your wallet before using resources
  • Resources deduct from wallet balance in real-time
  • No invoices required - pay as you go

Postpaid (Enterprise)

  • Use resources and pay via monthly invoices
  • Requires KYC verification and approval
  • Auto-debit can be configured for automatic payments

Adding Funds

Top Up Process

  1. Go to Billing > Wallet
  2. Click Top Up
  3. Enter the amount (minimum ₹100)
  4. Select your payment method
  5. Complete the payment
  6. Funds appear immediately after successful payment

Payment Methods

Razorpay (India)

  • UPI: Instant payment via UPI apps (GPay, PhonePe, Paytm)
  • Cards: Credit and debit cards (Visa, Mastercard, RuPay)
  • Net Banking: Most Indian banks supported
  • Wallets: Paytm, PhonePe, Mobikwik, etc.

PayPal (International)

  • Available for international users
  • Supports credit/debit cards via PayPal
  • PayPal balance payments
  • Automatic currency conversion (USD to INR)

Cryptocurrency (via Binance Pay)

  • USDT (TRC-20): Tether on TRON network
  • USDC (ERC-20/Polygon): USD Coin
  • Other supported tokens: Check wallet page for current options
  • Powered by Binance Pay for secure crypto transactions
  • Crypto payments converted to INR/USD at current market rates
  • Order status can be queried in real-time

Saved Payment Methods

Manage your payment methods:

  1. Go to Wallet > Payment Methods
  2. View all saved cards and methods
  3. Set a default payment method
  4. Delete unused payment methods

Adding a Payment Method:

  1. Complete any payment and choose to save
  2. Or go to Payment Methods and click Add
  3. Enter card details securely
  4. Card is saved for future use

Applying Coupons

If you have a promotional code:

  1. During top-up, click Have a coupon?
  2. Enter the coupon code
  3. Click Apply
  4. Discount is shown before payment

Coupon types:

  • Percentage discount: Reduces payment amount
  • Fixed discount: Flat reduction
  • Credit bonus: Extra credits added to wallet

Transaction History

View all wallet transactions:

  1. Go to Billing > Wallet
  2. Scroll to Transaction History
  3. See all credits and debits

Each transaction shows:

  • Date/Time: When it occurred
  • Type: Credit (top-up) or Debit (usage)
  • Amount: Transaction value
  • Description: What the charge was for
  • Balance: Wallet balance after transaction

Export Transactions

Download transaction history:

  1. Click Export
  2. Select date range
  3. Download CSV file

Useful for accounting and expense tracking.

Auto-Debit (Mandate)

Set up automatic payments to avoid service interruption:

Enable Auto-Debit

  1. Go to Wallet settings
  2. Click Set Up Auto-Debit
  3. Configure:
    • Trigger balance (e.g., when below ₹500)
    • Top-up amount
  4. Authorize the mandate via your bank
  5. Auto-debit activates

How It Works

When your balance falls below the trigger:

  1. Automatic charge to saved payment method
  2. Wallet topped up by configured amount
  3. Email notification sent

Manage Mandate

  • View mandate status in Wallet settings
  • Cancel mandate anytime
  • Update trigger amount or top-up value

Low Balance Warnings

Podstack warns you when balance is running low:

Dashboard Alert

Yellow/red indicator on wallet balance when low.

Email Notifications

Receive emails when:

  • Balance drops below threshold
  • Resource creation blocked due to insufficient funds

Insufficient Balance

When wallet balance reaches zero:

  1. New resources: Cannot create new pods or storage
  2. Running resources: May be suspended after grace period
  3. Action required: Top up to restore service

Force-Recharge Modal

When the wallet goes negative (e.g. after a renewal charge fails), a force-recharge modal blocks further portal actions until the balance is restored. Top up to dismiss the modal.

Grace Period

Resources aren’t immediately terminated:

  1. Warning notification sent
  2. Short grace period before suspension
  3. Top up during grace period to prevent interruption

Restoring Service

  1. Add funds to wallet
  2. Suspended resources become available
  3. Start resources if they were stopped

Budget Management

Track and control spending:

Set Budget Alerts

Configure notifications when spending reaches thresholds:

  1. Go to Wallet settings
  2. Set monthly budget
  3. Configure alert at 50%, 80%, 100%
  4. Receive email when thresholds reached

Monitor Spending

  • Check daily run rate on dashboard
  • Review weekly spending trends
  • Export transactions for analysis

Billing Model

Anniversary-Based Monthly Cycles

Monthly subscriptions (bucket plans, NFS quotas, postpaid invoices) renew on the anniversary of the resource’s creation date — not on the first of the calendar month. A bucket created on the 15th renews on the 15th of every subsequent month.

Quota-Based NFS Billing

NFS volumes are billed on provisioned quota, not actual usage. If you provision a 500 GB volume and only use 50 GB, you still pay for 500 GB. Right-size your quota — expansion is online; shrinking requires support.

Billing Owner per Project

Every project has a billing owner who is charged for the project’s compute, storage, and managed services — regardless of which member created the resource. By default the project creator is the billing owner. Project members can use resources without being billed personally.

To transfer billing ownership, see Project Settings.

No Pro-Rata Refunds

Committed billing periods are not refunded pro-rata when you delete a resource mid-cycle. If a bucket plan or NFS quota has already been charged for the month, you keep access for the rest of the month but no portion of the charge is returned. Plan your provisioning around this — prefer right-sizing at creation over short-lived overcommitment.

Postpaid Upgrade (Admin-Only)

Switching an account from prepaid to postpaid is now an admin-controlled operation. To request a postpaid upgrade:

  1. Complete KYC verification
  2. Contact support with your account email and expected monthly spend
  3. An admin reviews and enables postpaid

Self-service postpaid upgrade is no longer available from the portal.

Refunds

Eligibility

Refunds may be available for:

  • Failed resource provisioning
  • Service issues or outages
  • Cancelled reservations (before provisioning starts)
  • Billing errors

Not eligible: pro-rata refunds for committed billing periods on bucket plans, NFS quotas, or postpaid subscriptions — see “No Pro-Rata Refunds” above.

Requesting a Refund

  1. Go to Billing > Wallet
  2. Click Request Refund
  3. Check your refund eligibility
  4. Select the transactions for refund
  5. Choose refund reason from the list
  6. Submit the request

Refund Methods

Choose how to receive your refund:

  • Wallet Credit: Instant credit to your Podstack wallet
  • Original Payment Method: Refund to the card/UPI used
  • Bank Transfer: Direct bank deposit (requires bank details)
  • PayPal: For payments made via PayPal
  • Cryptocurrency: For crypto payments (same token/network)

Refund Timeline

MethodProcessing Time
Wallet CreditInstant
UPI1-3 business days
Credit/Debit Card5-7 business days
Bank Transfer3-5 business days
PayPal3-5 business days
Cryptocurrency1-2 business days

Viewing Refund History

Track all your refunds:

  1. Go to Wallet
  2. Click Refund History
  3. View status, amount, and method for each refund

Best Practices

  1. Maintain buffer balance - Keep extra funds for unexpected usage
  2. Set up auto-debit - Avoid service interruption
  3. Monitor run rate - Catch unexpected costs early
  4. Review transactions - Understand where money goes
  5. Use budget alerts - Stay within spending limits

Next Steps