Support
Help for everything around running on Podstack — getting into your account, understanding a charge, finishing KYC, and fixing technical issues. Most questions are answered by the guides here; for anything account-, billing-, or incident-specific, contact support.
Getting help fast
- Email [email protected] — the primary channel, target reply within 24 hours. Billing questions can also go to [email protected].
- Contact Us page — a contact form and the support phone line (+91 96205 98447, Mon-Fri 10:00 AM - 6:00 PM IST) at dashboard.podstack.ai/contact-us.
- Compute Advisor — the in-portal AI assistant (floating button on the dashboard) that recommends the right GPU for your workload. It’s for choosing a GPU, not a support agent.
- These docs — Troubleshooting, Scenarios, and FAQs.
Full details on every channel and what to include in a request: Getting Help.
When to use support
Reach for support when you need to:
- Get into your account — sign-in codes, lost access, sessions (Podstack is passwordless).
- Understand or dispute billing — a charge, an invoice, run rate, or a refund.
- Finish KYC — a verification that’s stuck or was rejected.
- Get GPU access — a GPU type or region that isn’t currently available.
- Fix a technical issue — pods, storage, SSH, networking, or the CLI.
In this section
| Page | What it covers |
|---|---|
| Getting Help | Every support channel available today, what to include, and expected response times. |
| Account & Billing Help | A support-focused map of accounts, wallet, payments, and KYC — with links to the full guides. |
| Support Scenarios | Walkthroughs: stuck KYC, understanding a bill, an unavailable GPU, lost account access. |
| FAQs | Common questions on billing, KYC, account access, security, and GPUs. |
| Troubleshooting | Fixes for login, pod, storage, payment, and network problems. |
Account & billing live elsewhere
Support points you at the detailed references — it doesn’t duplicate them:
- Your Account — settings and currency, SSH keys, API tokens, and audit logs.
- Billing — the wallet, invoices, and KYC verification.
Product help
Each product section has its own guides and troubleshooting: