Table of contents

Getting Help

There are a few ways to get help with Podstack. Start with the documentation and the in-portal tools — they resolve most questions instantly — and email support for anything account-, billing-, or incident-specific.

Support channels available today

Email

Email is the primary support channel.

  • [email protected] — technical issues, account access, KYC, incidents, and anything not covered by the docs. Target response time: within 24 hours.

For faster routing, some topics have dedicated addresses:

Contact Us page

The portal has a Contact Us page with a contact form (name, email, phone, and message) — reachable from the sign-in screen and from the dashboard, or directly at dashboard.podstack.ai/contact-us. Use it if you’d rather not send email, or before you can sign in.

The same page lists the support phone line:

  • +91 96205 98447 — Mon-Fri, 10:00 AM - 6:00 PM IST.

Compute Advisor (in-portal)

Signed in, you’ll see a floating Compute Advisor button (bottom-right of the dashboard, also in the sidebar). Describe your workload in plain language and it recommends the best-fit GPU from the live catalog, with current pricing and availability, and links to launch it.

It’s a GPU-selection assistant, not a support agent — use it when you’re deciding which GPU to run, and email support for account, billing, or technical issues.

Documentation

This documentation is the fastest path for how-to and troubleshooting questions:

What to include in a request

The more of this you provide, the faster we can help:

  • The email address on your Podstack account.
  • Resource or transaction IDs — pod, bucket, volume, instance, invoice number, or transaction reference.
  • The exact error message (copy the text) and/or a screenshot.
  • What you did, what you expected, and what happened — with a timestamp (and your timezone) for when it occurred.
  • For CLI issues, the command you ran and its full output — running any command with --help also prints usage.

What to expect

  • Email support targets a reply within 24 hours.
  • KYC and manual-review timelines depend on the method you chose — see KYC Verification.
  • For a disputed charge, don’t pay a disputed invoice — email [email protected] with the invoice number first.